Frequently Asked Questions

Extraudinary is an AI-powered speech and presentation coaching platform. You can practice live voice conversations with an AI conversation partner, record presentations, and receive personalised feedback on your delivery — covering tone, clarity, pacing, confidence, and communication style. It's like having an expert coach available any time, with no scheduling and no judgment.

Anyone who wants to communicate better — whether you're preparing for a high-stakes job interview, rehearsing a board presentation, practising a difficult conversation with a manager, or simply building everyday confidence as a speaker. No prior coaching experience is required.

No. Extraudinary runs entirely in your web browser. You'll need a microphone and a stable internet connection. We recommend Chrome or Edge for the best experience.

Extraudinary works on desktop and laptop computers. We strongly recommend Google Chrome or Microsoft Edge for full microphone and audio support. Safari and Firefox have limited support for some voice features. Mobile devices are not currently optimised for the live AI conversation feature.

Yes. The Personal plan is free to start: new accounts receive complimentary credits to try the platform, and you can buy more credits when you're ready to do more.

During an interactive session, you speak naturally into your microphone. Your speech is transcribed in real time, processed by an AI, and your AI conversation partner responds with a synthesised voice. The conversation flows naturally — you speak, the AI listens and responds, and you respond back. After the session, you receive a full transcript, playback of the conversation, and detailed feedback on your communication.

Conversation practice starts with giving feedback. You play the manager, choose one of four bounded workplace situations, and the AI responds as an employee with adjustable receptiveness. After the session, you receive a transcript and scored coaching feedback.

Both sides of the conversation are captured — your microphone input and the AI's audio output. These are combined into a single recording so you can play back the full conversation exactly as it happened. Transcripts are also generated for review.

Yes. All completed sessions appear in your dashboard under "Past sessions" (for interactive practice) or "My Recordings" (for presentation recordings). You can replay the audio, read the full transcript, and review your feedback at any time.

Presentation recordings can be up to 12 minutes and stop automatically at that limit — for longer material, record it in shorter segments. Live conversations are built for focused practice and end automatically after 10 minutes.

After your session, our AI analyses your speech transcript and audio patterns. It evaluates factors such as pacing, filler words, clarity of language, confidence indicators, tone variation, and structure. Feedback is generated automatically and delivered in plain language with specific, actionable suggestions.

Our feedback is based on well-established communication research and best practices. It is accurate for the factors it measures — such as filler word frequency, speaking pace, and response clarity. However, AI feedback is inherently statistical: it may not account for industry-specific context, your audience, or nuanced interpersonal dynamics. Treat it as a starting point, not a definitive verdict.

Extraudinary uses Deepgram for speech recognition, which supports a wide range of accents and regional dialects. Non-native English speakers generally work well with the platform. If you notice transcription errors, speaking slightly more slowly or clearly can help. We continuously improve transcription quality.

We design our AI to evaluate delivery — not accent, identity, or background. That said, all AI systems can reflect patterns in their training data. If you ever receive feedback that feels unfair or irrelevant, please let us know. We take bias concerns seriously and continually review our systems.

Your recordings are not public and are never shared with other users. To deliver transcription, storage, and feedback we rely on a small set of service providers that process data on our behalf under contractual data-protection obligations; these are listed in our Privacy Policy. We do not sell your data. If your organisation has a Workspace account, a workspace admin can see your activity and average scores, but not your recordings, transcripts, or session content. Extraudinary staff access recordings only for technical support or system maintenance, under strict internal controls.

The content of your recordings, transcripts, and detailed feedback is private to your account. If your organisation has a Workspace account, a workspace admin can see your activity — session counts, last active date, and average scores, including a per-member export — but not the content of your recordings, transcripts, or feedback.

Recordings are retained while your account is active, and you can delete individual recordings at any time from your account. When you close your account, the account itself is deleted within 30 days and any remaining recording data is permanently removed within 90 days.

Yes. You can delete individual recordings from your session history at any time. To delete your entire account, use "Delete account" in your Account settings, or email privacy@extraudinary.com. The account is deleted within 30 days and any remaining recording data is removed within 90 days.

No. We do not use your recordings or transcripts to train AI models. If you set up voice cloning, your voice samples are used only to create your own voice clone.

All data is encrypted in transit (TLS) and at rest (AES-256). Recordings are stored on Google Cloud Storage with access controls. We use Clerk for secure authentication, and our infrastructure is hosted on Google Cloud Run (frontend) and Railway (backend). We do not sell your data to any third parties.

Extraudinary is based in Singapore and complies with Singapore's Personal Data Protection Act (PDPA). Under the PDPA you have the right to access and correct your personal data, withdraw consent, and request data portability. If you are based in the EU or UK, your GDPR rights also apply — including the right to erasure and restriction of processing. To exercise any of these rights, contact privacy@extraudinary.com. We will respond within 30 days.

Credits are the currency you use to start practice sessions. Each session type costs a set number of credits. You receive a starting allowance of free credits when you sign up, and you can purchase more at any time from your account page.

Credit costs depend on the session type and length. Current prices are shown on your dashboard and account page. We'll always show you the cost before you start a session so there are no surprises.

Purchased credits are valid for 12 months from the date of purchase. Complimentary credits issued at signup have a shorter validity period, shown in your account. We'll remind you before credits are about to expire.

Purchases of credits are generally non-refundable once used. If you experience a technical failure that prevented you from completing a session, please contact support@extraudinary.com within 7 days and we'll restore the credits used. For unused credits purchased recently, please contact us and we'll review your request.

If a session fails due to an issue on our side (server error, connectivity fault in our infrastructure), the credits for that session will be refunded to your account automatically or upon request. This does not apply to failures caused by your internet connection or device.

You can view your credit balance, purchase history, and manage billing from the Account page. Payments are processed securely by Stripe. We never store your card details directly.

A stable broadband connection of at least 5 Mbps is recommended. The live AI conversation streams audio in real time, so a consistent connection is more important than raw speed. Using Wi-Fi close to your router or a wired connection gives the best results.

The presentation recording and feedback features work on modern mobile browsers. The live AI conversation feature is currently optimised for desktop. We recommend using a laptop or desktop computer for interactive practice sessions.

Go to Account Settings and select "Delete Account", or email privacy@extraudinary.com. Account deletion is permanent and removes all your recordings, transcripts, and feedback. We will confirm deletion within 30 days.